Shipping Policy

At Olyzea (www.olyzea.store), we are committed to delivering your orders quickly, safely, and reliably — no matter where you are in the world. This Shipping Policy explains how we process, ship, and manage your purchases both locally and internationally. Please read carefully to understand how we serve you and what to expect once you place an order.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after full payment has been received.

If there is a high volume of orders, processing may take slightly longer. In such cases, we will notify you via email.
Orders placed after business hours will begin processing the next working day.
During busy seasons or promotional sales, minor delays may occur — but rest assured, we always do our best to ship promptly.

2. Shipping Methods & Delivery Timeframes

We partner with trusted courier and logistics companies worldwide to ensure timely delivery of your order. Estimated delivery times are as follows:

United Kingdom (Domestic Orders): 3–6 business days
Europe: 5–10 business days
USA & Canada: 7–12 business days
Rest of the World (International Orders): 10–15 business days

⚠️ Please Note: Delivery times are estimates and may vary depending on your country, customs inspections, courier delays, or external factors beyond our control (e.g., weather or transport strikes).

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your shipment directly through the courier’s website.
If you do not receive a tracking number within 3 business days after placing your order, please contact us at infoolyzea@gmail.com.

We recommend regularly checking your tracking updates for the most accurate delivery information.

4. Shipping Fees

Shipping charges for your order will be automatically calculated and displayed at checkout.

From time to time, we may offer free shipping promotions based on order value, region, or promotional campaigns.
International shipping rates may vary depending on your destination and courier availability.

All fees are clearly shown before you confirm your purchase — no hidden costs.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local VAT imposed by your country.

These additional fees are the responsibility of the customer and are not included in product or shipping prices.
Customs policies vary widely; please check with your local customs office for specific regulations.
Olyzea is not responsible for any delays or additional costs caused by customs procedures.

6. Delayed or Lost Shipments

While we work with reliable courier partners, unforeseen delays may sometimes occur due to weather, customs clearance, or global logistics disruptions.

If your order has not arrived within the expected timeframe, please contact us with your order number, and we will investigate promptly.
In the rare event of a lost package, we will either resend your order at no additional cost or issue a full refund after verification.

Your satisfaction and peace of mind are always our top priorities.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate and complete at the time of checkout.

Olyzea is not responsible for delays or non-delivery caused by incorrect or incomplete shipping details provided by the customer.
If an order is returned to us due to inaccurate information, you may be required to pay additional reshipping fees.

Always double-check your address details before confirming your order.

8. International Shipping Restrictions

Some products may not be eligible for delivery to certain countries due to legal, regulatory, or logistical restrictions.

If an order cannot be shipped to your destination, we will contact you immediately and issue a full refund.
Certain items such as aerosols, flammable products, or restricted materials may also have country-specific limitations.

9. Split Shipments

For faster and more efficient delivery, your order may be shipped in multiple packages.

If your order is split, you will receive separate tracking numbers for each shipment.
You will not incur extra charges for split deliveries.

10. Customer Responsibilities

By placing an order on Olyzea, you agree to:

Provide correct and complete delivery information.
Pay any customs duties or import taxes applicable in your country.
Contact us promptly if there are any issues or discrepancies with your shipment.

We work hard to deliver your products smoothly, but cooperation from our customers ensures a seamless experience.

11. Contact Information

For any questions, concerns, or shipping-related assistance, please feel free to contact our support team:

📧 Email: infoolyzea@gmail.com
🌐 Website: www.olyzea.store