Return & Refund Policy

At Olyzea (www.olyzea.store), our goal is to make your shopping experience smooth, enjoyable, and worry-free. We understand that sometimes a product might not meet your expectations, and that’s why we have designed a transparent and fair Refund & Return Policy. Please review this carefully to understand your rights as a valued customer and our responsibilities as a business.

1. Eligibility for Returns

We accept returns on most products within 14 calendar days of delivery. To qualify for a return:

Items must be unused, unwashed, and in the same condition as when you received them.
Products must be returned in their original packaging with all tags, labels, and accessories included.
Items showing signs of wear, damage, or missing components may not be accepted.
Personal care, beauty, hygiene, or custom-made items cannot be returned unless they arrive defective or incorrect.

👉 This policy ensures the safety, quality, and hygiene of our products for every customer.

2. How to Start a Return

If you would like to initiate a return, please contact our customer care team first at infoolyzea@gmail.com. Our team will guide you through the following:

Step-by-step return instructions
The return shipping address
A Return Authorization (RA) code, if required

⚠️ Important: Please do not send any items back without contacting us first. Unauthorized returns may not be processed or refunded.

3. Damaged, Defective, or Wrong Items

We take product quality seriously and package every order with care. However, if your product arrives damaged, faulty, or incorrect, please notify us within 48 hours of delivery with clear photos or videos as proof.

We will:

Arrange a free replacement for the defective item, or
Issue a full refund, including shipping costs.

Your satisfaction is our top priority, and we aim to resolve such issues promptly and professionally.

4. Refunds

Once your return is received and inspected, we’ll send you an email to confirm whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 10 business days.
Please note that banks or credit card companies may take additional time to process the refund.
If 15 business days have passed since your refund was approved and you haven’t received it, please contact us immediately at infoolyzea@gmail.com for assistance.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to replace an item with another size, color, or model:

Return your original product following the process above.
Place a new order for your desired item.

This ensures faster service and better product availability for you.

6. Non-Returnable & Non-Refundable Items

To maintain hygiene and product integrity, the following items cannot be returned or refunded unless defective or sent in error:

Opened or used beauty, skincare, or personal care products
Customized or personalized items
Digital goods, eBooks, or gift cards

These restrictions are in place to ensure the highest health and safety standards for all our customers.

7. Return Shipping Costs

Customers are responsible for return shipping costs, unless the item is damaged, defective, or incorrect.
For international returns, we recommend using a trackable courier service.
We cannot guarantee the receipt of returned items without tracking information.

8. International Orders

As an international brand, Olyzea proudly serves customers worldwide. Please note:

Return shipping costs for international orders are the buyer’s responsibility unless the product is defective.
Refunds are always processed in USD ($). Any currency conversion fees, transfer charges, or bank deductions are the responsibility of the customer.
Refund timelines may vary depending on your country’s banking and payment systems.

9. Late or Missing Refunds

If your refund seems delayed:

Check your bank account or payment app again.
Contact your credit card provider — sometimes processing delays occur.
Then contact your bank, as internal processing times may vary.

If you’ve completed these steps and still haven’t received your refund, please reach out to us at infoolyzea@gmail.com, and we’ll gladly assist.

10. Customer Commitment

At Olyzea, our core values are honesty, fairness, and customer satisfaction.
This policy ensures that:

You are protected if a product arrives faulty, damaged, or incorrect.
We are protected from fraudulent claims or policy misuse.
Every transaction reflects mutual respect and trust between Olyzea and our customers.

Your happiness matters most, and we’re always here to make things right.

11. Contact Information

For any questions or concerns regarding refunds, returns, or exchanges, please contact us directly:

📧 Email: infoolyzea@gmail.com
🌐 Website: www.olyzea.store